2021 Operating plan

Last Reviewed/Updated: January 7, 2021 [Changes from November 24th version in light grey shading.]

Safety has always been our main priority. This year COVID – 19 is another layer of risk that we are preparing for. There are certain aspects of our operation that will look and feel different. We have analysed the risks of transmission at all stages of a heliski trip. Our plan is to minimise these risks as it is impossible to eliminate them entirely.

Our goal is to have clear, simple, easy to understand and easy to follow rules-of-engagement. That way we can concentrate 99% of our efforts on skiing and having a good time.

If you start to feel ill or show any symptoms we need to know about it. This is not the year to pop a couple of Advil and wear the stiff upper lip.

The current operating plan is based on what we know to-date and the directives of Northern Health. Our actual procedures may be more stringent or they may be more relaxed than these current protocols. Either way, we will gracefully require your total co-operation. If you are one of those people that doesn’t like to follow rules or who likes to debate them, then please consider not coming.

Masks

All guests will be required to supply their own face coverings, preferably tight fitting cloth masks. Bandannas or thin buffs are not considered adequate masks.

We have researched multiple options and recommend strongly that you come equipped with a filter tube for skiing and outside wear. They are available in lightweight or midweight.

In addition to your outdoor mask, please bring your choice of mask for inside use. We will not be providing these.

Masks are to be worn in all locations where physical distancing is not possible. They should be worn at all times while inside the lodge areas unless you are seated while eating or drinking. This includes, but is not limited to, lodge common areas, bootroom, bus / vans and helicopters.

Transfers

On arrival at Terrace Airport all guests and staff will be subject to a temperature scan and COVID-19 questionnaire.

Masks will be mandatory for the duration of the 4.5 hour bus ride to and from Bell 2 Lodge. Bus capacity will be reduced where applicable.

Lodge Facilities & Guest Accommodation

Sanitization
All lodge facilities and common spaces are regularly sanitized according to standards set by British Columbia Health Authorities. Guest rooms will be cleaned and sanitized prior to guest arrival. There will be no housekeeping for the duration of your stay. Hand sanitizer will be provided throughout all common areas.

Amenities
The sauna, hot tub and fitness center will be closed. A morning stretch class [limited capacity] will be available via a signup sheet. All massages are to be pre-booked.

Gift Shop
Gift shop capacity will be limited.

Meals
There will be a COVID friendly meal and après ski scene. Table assignment for breakfast and dinner will be done as per ski pod. Meals will be served in both the dining room and the bar area to provide additional spacing.

Après ski
Table service only, seating predominantly based on ski pod. As per current BC provincial guidelines, alcohol service stops at 10pm.

Ski Program

Bootroom
Beacons and packs will be sanitized after each tour before new guests arrive. Guest radios are to be sanitized daily.

Helicopter Travel
Masks must be worn before entering the helicopter and are mandatory in the heli at all times. Eye protection fogging up should be considered ahead of time and will not be considered a reason to remove masks.

Skiing
Wherever possible, all guests will be divided into cohorts and have the same guides/helicopter for the duration of their stay. Each cohort will likely consist of up to 12 guests, 3 guides and 1 pilot.

Outdoor Lunch
COVID friendly outside picnic lunch in the mountains.

COIVD – Self Assessment & Screening 

Guests and staff will have a self assessment sheet in their room. Prior to attending breakfast and dinner both guests and staff will self assess before exposing themselves to potentially a larger population of guests and staff. If a guest or staff member feels that they are not able to pass the self assessment they must let the front desk know immediately either via room phone or staff radio. 

Screening will happen two times a day. The first at breakfast service and the 2nd at dinner service. Guests will be temperature screened by a staff member before they enter the dining room. 

COVID Symptoms – Action Plan

If at any time a guest shows COVID symptoms their trip will be interrupted and guidelines issued by Northern Health will be followed. Any costs related to those instructions will be at the cost of the guest, (i.e. isolation, transportation, quarantine, meals) but any unused portion of your heliski trip will be credited for future use.

Guests / Staff that have been in proximity of the ill person will be notified immediately, may be required to self isolate and wait for additional instructions / information.

Cancellation

Refund / Cancellation Policy

All payments are non-refundable [except for COVID-19 Clause* related cancellations].

COVID-19 Clause

A COVID-19 cancellation request must meet one of the following two criteria:

    1. A government imposed border closure or travel ban that prohibits you from leaving your home province or from entering British Columbia. (A travel advisory, however strongly worded, does not constitute a travel ban.)
    2. If you have tested positive for COVID-19, or come into close contact with someone who tested positive, within two weeks prior to your trip start date. Positive test must be corroborated by submitting and official test result for yourself or the person you have come into close contact with.

If either:

a) you have to cancel your 2021 heliski trip as part of our COVID 19 clause or
b) Last Frontier Heliskiing has to cancel the tour after your balance payment has been made.

You have the following two options:

  1. Move your entire payment (or a portion thereof if the trip has already commenced) to the 2022 or 2023 season and receive a 50% discount off our 2022 or 2023 rates for a new booking subject to availability.
  2. Receive a full refund (or a portion thereof if the trip has already commenced).

Non COVID-19 Related Cancellations

Any cancellation request outside of the above COVID-19 clauses including injury and sickness will not be considered as part of our 2021 COVID-19 exclusion. We strongly recommend the purchasing of trip cancellation / interruption / medical insurance to cover those risks. For a FREE quote on all of the following insurances (Travel Cancellation, Travel Interruption, and Helicopter Evacuation), click here.

BC Residents only: (Bizarrely) Heli-evac insurance is not available in the insurance market for BC residents. Therefore for those that want it, we will underwrite a heli-evac insurance policy – $20 per day, to be purchased at the lodge.

Payments

Remaining seats for 2021 can be reserved with a soft hold for 48 hours, after which we will require full payment.

All credit card payments must be received via our online payment portal Flywire and are subject to a 2% surcharge.

To avoid the 2% charge payments can be made via e-transfer to accounting@lastfrontierheli.com and must include your Name and Tour Code as a reference. Note that the daily transfer limit is $3000.

The Small (But Important) Print

COVID or Non Covid Related
Last Frontier Heliskiing is not responsible for any costs outside of your heliski package (e.g. flights, hotels, meals, additional transportation etc.)

Name Changes
Name changes are permitted at no cost.

Liability Waiver
Each participant will be required to sign a Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement before being allowed to ski or snowboard with us. See sample waiver.

Hotel Bookings
Cancellations or changes of the Vancouver/Terrace hotels are required 72 hours prior to the reservation date. For cancellations within 72 hours of the reservation date there is no refund.

Airline Tickets
Last Frontier Heliskiing does NOT include domestic flights between Vancouver and Terrace in our packages.

Vertical Refunds
In the event that your vertical meter guarantee is not reached because of bad weather that prevents us from flying or because of mechanical breakdown (these are the only two reasons for a refund), we will refund you CAD $87.50 / 1,000m. No refund is given, in whole or in part, for unused days or transportation, resulting from late arrival or early departure. If you do not ski at all one day, for whatever reason, or if you decide to stop skiing early one day and you do not reach your guaranteed vertical footage, there will be no refund.

Additional Skiing
If you ski more than the vertical meters guaranteed in your package, extra skiing is charged at CAD $175 / 1,000m. Costs for additional skiing are charged only to guests who decide to ski over the guaranteed vertical meters included in their tour. Guests are informed on a daily basis of their vertical meters skied and can therefore make an informed decision whether or not they want to continue skiing. Skiing on your last day ends at 2pm.

Loyalty Program
The Last Frontier Heliskiing Loyalty Program is suspended for the 2021 season.